Manager - Digital Operations| Chennai
CSB Bank Limited (company site, opens in a new tab)6–10 yrsChennaiOn-siteDirect career pageEst. 8–16 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end digital payment operations including reconciliation, settlement, chargebacks, and dispute resolution ensuring accuracy and risk mitigation.
- Oversee operational controls, vendor governance, regulatory compliance, and implement process improvements to enhance efficiency and control.
- Prepare and review MIS, regulatory and settlement reports; manage relationships with payment networks and vendors ensuring contract and service level adherence.
Minimum Requirements
- 6 to 10 years of relevant experience in digital payment operations or related domains.
- Graduation or Post-Graduation in any specialization.
- Experience managing regulatory compliance and vendor governance per RBI outsourcing guidelines.
- Work Experience Required: 6 to 10 years.
Ideal Candidate Profile
- Experienced in managing complex digital payment operational processes with a focus on risk and compliance management.
- Comfortable driving process improvements and automation initiatives in a regulated financial services environment.
- Skilled at stakeholder management across multiple vendors, payment networks, and internal teams to ensure operational efficiency.