Manager Operations
Publicis Groupe (company site, opens in a new tab)10–13 yrsBengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end L3 service delivery and operational stability for multiple Subscription client accounts, ensuring SLA compliance and platform reliability.
- Lead technical operations including incident, problem, change, and release management with a focus on automation, AI adoption, and continuous improvement.
- Manage and develop distributed technical teams, coordinate with stakeholders across Product, Engineering, QA, and Global Operations, and drive transition of client accounts into a standardized global operations model.
Minimum Requirements
- 10–13 years of experience in enterprise application client delivery or technical operations with strong understanding of application architecture and client delivery.
- Experience managing complex L3 client delivery including application integrations, databases, and using ITSM platforms like ServiceNow, VSTS, or JIRA.
- Bachelor's degree in Computer Science, IT, or related discipline; ITIL certification preferred.
- Strong technical skills including SQL, APIs, scripting, workflow orchestration, troubleshooting, and familiarity with cloud infrastructure, DevOps, CI/CD and automation frameworks preferred.
Ideal Candidate Profile
- Technically strong leader able to balance day-to-day delivery with long-term transformation initiatives focused on engineering-driven operations.
- Experience scaling delivery across multiple clients maintaining high service quality and driving automation and AI for operational efficiency.
- Demonstrated ability to lead through technical complexity, collaborate across diverse teams, and deliver continuous improvement in enterprise subscription platform operations.