Manager Operations
Publicis Groupe (company site, opens in a new tab)10–13 yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end L3 service delivery for multiple enterprise Subscription client accounts, ensuring platform stability, SLA compliance, and operational excellence.
- Lead technical operations including incident, problem, change, and release management with focus on automation and AI adoption to reduce manual interventions.
- Manage and develop a high-performing technical team while collaborating with cross-functional and global stakeholders to drive continuous platform improvement and smooth client transitions.
Minimum Requirements
- 10–13 years of experience in enterprise application client delivery, technical operations, or software delivery.
- Strong technical skills including SQL, APIs, scripting, workflow orchestration, troubleshooting, and experience with ITSM platforms like ServiceNow, VSTS, or JIRA.
- Bachelor's degree in Computer Science, Information Technology, or related discipline; ITIL certification preferred.
- Experience managing multiple enterprise-level client accounts and technical teams in a distributed environment.
Ideal Candidate Profile
- Technically strong leader capable of balancing daily delivery execution with long-term transformation and engineering-driven approaches.
- Proven ability to own service delivery outcomes, handle complex technical and operational challenges, and scale delivery without compromising quality.
- Experienced in driving automation, AI adoption, and fostering collaboration across delivery, engineering, QA, business analysts, and global operations teams.