Telecom Specialist I
Astreya (company site, opens in a new tab)0–2 yrsHyderabadOn-siteDirect career pageEst. 2.5–4.5 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and supervise enterprise network, servers, applications, and links using various monitoring tools for real-time alert management.
- Perform initial diagnostics, triage alerts, log incidents with appropriate prioritization, and execute standard runbooks to resolve Tier-1 network and infrastructure issues.
- Escalate unresolved incidents within SLA timelines to higher-tier engineers or vendors, while maintaining documentation and shift handover logs.
Minimum Requirements
- 0-2 years experience in Network Operations Center, technical support, or IT helpdesk environment.
- Bachelor’s degree in Computer Science, IT, Electronics & Telecommunications, or equivalent diploma.
- Basic networking knowledge including OSI layers, TCP/IP, routing protocols, DNS, DHCP, VPN, VLANs, and subnetting.
- Shift flexibility for 24/7 operations including possible weekend work.
Ideal Candidate Profile
- Familiar with network monitoring and ticketing tools such as Nagios, SolarWinds, ServiceNow, or Jira with technical troubleshooting skills in Linux and Windows environments.
- Capable of executing documented runbooks independently for common Tier-1 network issues and maintaining clear communication during incidents.
- Comfortable working in a fast-paced, 24/7 support model requiring attention to detail and timely escalation practices.