Major Incident Commander, Principal
Northern Trust (company site, opens in a new tab)12+ yrsPuneOn-siteDirect career pageEst. 28–45 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and command the end-to-end lifecycle of major and critical IT incidents, coordinating technical teams, vendors, business stakeholders, and executives to restore services rapidly.
- Own incident stabilization during crises, making rapid decisions and ensuring adherence to ITIL-based Major Incident Management processes in a global 24x7 environment.
- Drive continuous operational excellence through automation, incident trend analysis, problem management integration, and improvement of incident response workflows.
Minimum Requirements
- 12+ years of total IT experience with 9+ years in IT Service Management and Enterprise Operations.
- 6+ years of experience as a Major Incident Commander or similar role managing high-severity incidents in global, mission-critical environments.
- Bachelor's degree in Computer Science, IT, Engineering, Business, or related field and ITIL v4 Foundation certification required.
- Experience supporting large-scale enterprise organizations, preferably in Financial Services or other highly regulated industries.
Ideal Candidate Profile
- Demonstrates strong crisis leadership and decision-making skills with proven ability to engage senior business and technology leaders effectively.
- Experienced in coordinating geographically distributed, cross-functional global teams under pressure in complex enterprise environments.
- Has technical acumen across multiple infrastructure or application domains, with subject matter expertise considered a significant advantage.