Software Support Engineer - Engines
Jobgether (company site, opens in a new tab)2+ yrsRemoteDirect career pageEst. 4–8 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide specialized technical support and troubleshooting for prepress software solutions in packaging and printing industries, handling complex customer issues from reporting to resolution.
- Manage customer communications and relationships, ensuring clear updates, customer advocacy, and positive support experiences.
- Participate in a 24/7 support environment with rotational shifts and weekend coverage while collaborating cross-functionally to improve support processes and service reliability.
Minimum Requirements
- Undergraduate degree, diploma, or relevant professional qualification in a technical discipline preferred.
- At least 2 years of experience in prepress operations, packaging workflows, prepress automation administration, or specialized prepress software environments, or equivalent technical troubleshooting and support experience.
- Experience with prepress solutions such as Automation Engine, Imaging Engine, PackProof, FlexRip, or WebCenter is highly advantageous.
- Ability to work in a 24/7 support environment with rotational shifts and weekend schedules; hybrid work arrangement available.
Ideal Candidate Profile
- Experienced in managing complex technical support cases in prepress or packaging software environments with strong problem-solving and root cause analysis skills.
- Skilled in customer relationship management with capability to communicate technical information clearly across different expertise levels and handle difficult customer interactions professionally.
- Comfortable working in a structured 24/7 multinational support team, demonstrating ownership, proactive problem management, and continuous learning mindset.