Customer Success Manager
Fortive (company site, opens in a new tab)2+ yrsBengaluruRemoteDirect career pageEst. 10–16 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of about 70 small customers focusing on product adoption, retention, and value through a combination of one-to-one and digital engagements including webinars and in-app guidance.
- Implement repeatable, scalable customer success actions like onboarding, health reviews, and renewal-readiness to support a high-volume book of accounts.
- Use customer data and health signals to identify churn risk and expansion opportunities, escalate issues, and contribute to ongoing product improvements.
Minimum Requirements
- Bachelor's degree mandatory.
- Minimum 2 years of experience in customer success, customer support, account management, or a related client-facing role.
- Experience with SaaS or CMMS platforms and functional problem-solving approach.
- Must operate during US Eastern business hours (evening to overnight IST shift).
Ideal Candidate Profile
- Experienced in managing high-volume customer portfolios using a digital-led, scalable success model.
- Skilled in data analysis and visualization to inform customer engagement and product adoption strategies.
- Comfortable working independently across time zones and collaborating with global cross-functional teams.