Technical Account Manager
Sumo Logic (company site, opens in a new tab)5–6 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Own a portfolio of named post-sales customer accounts technically, acting as the primary technical lead and expert on their environments and priorities.
- Drive customer adoption and expansion of the Sumo Logic platform by building use cases, integrating new data sources, and resolving complex deployment and technical issues.
- Proactively monitor account health using automated signals and judgment, lead health checks and business reviews, and collaborate with cross-functional teams to support renewals and growth.
Minimum Requirements
- 5 to 6 years in technical, customer-facing roles such as technical account management, customer success engineering, professional services, solutions engineering, DevOps, or SOC analysis.
- Hands-on experience across enterprise infrastructure including operating systems, virtualization, databases, networking, and security.
- Proficiency with at least one major cloud platform (AWS, Azure, or GCP) and SQL or similar query language for analyzing usage data.
- Candidate must be located in Noida, India; must be willing to work shifts overlapping Australia/New Zealand business hours.
Ideal Candidate Profile
- Experienced managing multiple enterprise customer accounts technically, building relationships from engineers through executive stakeholders.
- Technical background with cloud platforms plus production experience in DevSecOps, security monitoring, or observability tooling environments.
- Able to handle ambiguity proactively, collaborate across teams effectively, and contribute to continuous improvement of customer success playbooks and processes.