Assistant Vice President - Applications Support
Citi (company site, opens in a new tab)5–8 yrsChennaiOn-siteDirect career pageEst. 14–24 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical and business support for Citi Applications users, ensuring quick resolution of issues and driving application stability and efficiency improvements.
- Manage and support applications and operating environments focusing on stability, quality, and functionality per service level agreements, including start of day checks, monitoring, and risk reconciliations.
- Lead and advise teams by coaching, escalating issues, participating in releases, handling contingency planning, and acting as liaison between users, technology groups, and vendors.
Minimum Requirements
- 5-8 years experience in Application Support role.
- Bachelor’s/University degree or equivalent experience.
- Experience with installing, configuring, or supporting business applications; some programming knowledge required.
- Effective written and verbal communication skills to explain technical issues to non-IT staff.
Ideal Candidate Profile
- Experienced in managing critical application support with measurable impact on project size or geography.
- Capable of acting independently with sound judgment in complex situations and escalating risks appropriately.
- Skilled in coaching and mentoring junior staff and liaising effectively across business and technical teams.