Senior Mainframe Application Support Engineer
Kyndryl (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2/L3 production support for mainframe applications based on Natural and Adabas, ensuring high availability and operational stability.
- Monitor and troubleshoot application performance, manage incident resolution, and perform root cause analysis to prevent recurring issues within SLA timelines.
- Collaborate across business, development, and infrastructure teams to support batch processing, transactions, job scheduling, change management, and ensure compliance with security and audit requirements.
Minimum Requirements
- Minimum 8 years of experience in Mainframe Application Support focusing on Natural and Adabas technologies.
- Proven experience in IBM z/OS environments with knowledge of JCL, TSO/ISPF, SDSF, mainframe utilities, CICS, VSAM, batch processing, and job scheduling.
- Experience supporting 24x7 production environments, including incident, problem, and change management processes.
- Hands-on with scheduling and monitoring tools like CA-7, Control-M, OPC/TWS and experience with ITSM tools such as ServiceNow.
Ideal Candidate Profile
- Experienced in troubleshooting and root cause analysis with strong operational ownership of mission-critical mainframe applications.
- Capable of managing cross-functional coordination for issue resolution, release management, and continuous service improvements in global teams.
- Familiar with ITIL-based service management, proactive monitoring, automation practices, and disaster recovery within mainframe environments.