Senior Executive – E BL Pre-Sales Spec.
ZIM Integrated Shipping Services (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 5d ago
Reach people at ZIM Integrated Shipping Services
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at ZIM Integrated Shipping Services you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Engage with e/BL shippers and consignees to promote and onboard ZIM e/BL solutions, including explaining benefits and supporting registration and setup.
- Ensure all relevant parties have updated and exchanged V-Cards; collaborate with customers to apply e/BL across applicable shipping routes.
- Provide ongoing customer support, escalate issues appropriately, manage complaint resolution, monitor performance, and fulfill tracking and reporting duties.
Minimum Requirements
- Minimum graduate degree.
- Proven experience in sales.
- Good understanding of technical support.
- Excellent communication skills in English and local languages.
Ideal Candidate Profile
- Experience in client-facing roles involving technical product sales and onboarding, particularly in logistics or shipping solutions.
- Ability to manage multiple stakeholders including shippers, consignees, IT, and customer service teams.
- Proficient in handling escalations and problem-solving in a customer service environment.