Core Operations - Quality Control
Citi (company site, opens in a new tab)1–3 yrsChennaiHybridDirect career pageEst. 4–7 LPA
Posted 4d ago
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Job description
Structured overview of role & requirements
About This Role
- Support day-to-day operations including record maintenance, account opening, and imaging in coordination with the Core Operations Team.
- Perform quality checks and reviews to ensure compliance with procedures, controls, and service level agreements, identifying and escalating risks or process gaps.
- Act as liaison between operations staff, relationship managers, project managers, custodians, and clients to resolve issues and maintain workflow efficiency.
Minimum Requirements
- 1-3 years relevant experience, preferably in US Banking Operations.
- Experience in Quality Checking, Quality Assurance, or process review activities preferred.
- High School diploma or equivalent education.
- Flexible to work in night shifts.
Ideal Candidate Profile
- Operates effectively within banking operations with a focus on risk, controls, and compliance.
- Detail-oriented with ability to identify errors, process gaps, and exceptions.
- Able to coordinate team efforts and communicate clearly across multiple internal and external stakeholders.