Frontend and Backend Disputes Analyst
Citi (company site, opens in a new tab)1–3 yrsPuneOn-siteDirect career pageEst. 4–8 LPA
Posted 0m ago
Reach people at Citi
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Citi you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide operations support including record/documentation maintenance, account opening, and coordination with core operations team.
- Serve as liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure accurate and timely process execution.
- Conduct analysis, research, workflow management, and provide guidance or training to lower-level employees within defined procedures and risk frameworks.
Minimum Requirements
- 1-3 years of relevant experience, preferably in business office or operational environment.
- Experience with Merchant Dispute process, Regulation E or Regulation Z required.
- High School diploma or equivalent with 12+3 years of regular graduation.
- Flexible to work night shifts.
Ideal Candidate Profile
- Detail-oriented individual with technical and administrative expertise, adept at managing complex databases and spreadsheets.
- Experience working in regulated financial services environments, specifically in dispute management or related operations.
- Ability to exercise sound judgment within established procedures and handle routine queries or non-standard situations effectively.