Manager-Retail Store Operations
Vodafone Idea Limited (company site, opens in a new tab)2–5 yrsGorakhpurOn-siteDirect career pageEst. 3–6 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Own overall operations of a Vodafone Idea retail store including customer service, sales, and revenue targets across voice (post-paid, prepaid), data, VAS, and handsets.
- Drive store profitability by achieving sales and ROI targets, minimizing losses due to pilferage and shrinkage, and maximizing revenue per footfall.
- Manage store compliance, marketing executions, employee performance, and customer satisfaction including churn management and infrastructure upkeep.
Minimum Requirements
- 2 to 5 years of experience in retail store and customer relationship management with a focus on revenue target achievement and cost management.
- Graduation is essential; full-time post-graduation in business management or MBA is desired.
- Location: Gorakhpur (implied by the job location mentioned).
- Work Experience Required: 2–5 years in relevant retail operations and sales management.
Ideal Candidate Profile
- Experienced in managing retail store sales with responsibility for multiple product lines (voice, data, VAS, handsets) and achieving revenue/profitability targets.
- Capable of overseeing store operations including marketing, employee management (on-roll and off-roll), process compliance, and customer satisfaction metrics.
- Skilled in sales planning, forecasting, problem solving, and decision making within a retail environment.