Customer Success Manager - Plum
Xoxoday (company site, opens in a new tab)4–8 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and retain a portfolio of Plum accounts, driving gross and net revenue retention through regular business reviews and health tracking.
- Lead customer onboarding and drive adoption of Plum’s rewards platform through guidance on delivery models, integrations, and enablement sessions.
- Identify growth opportunities within accounts, collaborating with Sales for expansion and providing product insights based on customer feedback.
Minimum Requirements
- 4-8 years of experience in Customer Success, Account Management, or similar client-facing SaaS/platform roles.
- Hands-on understanding of APIs (REST, authentication, webhooks) with ability to read API documentation and troubleshoot integration issues using tools like Postman.
- Proven track record in managing retention, renewals, and expansion with ownership of NRR or GRR metrics.
- Flexibility to work US business hours on specific days; proficiency in using AI tools for customer engagement workflows.
Ideal Candidate Profile
- Experienced in SaaS or platform businesses with a technical aptitude to engage both business and engineering stakeholders effectively.
- Demonstrated ability to proactively manage customer health and use data-driven insights to guide retention and expansion.
- Comfortable operating in a fast-paced, global environment with a focus on leveraging AI to enhance customer success processes.