Sr. Manager - RIS Operations
Principal Global Services (Principal Financial Group) (company site, opens in a new tab)15+ yrsHyderabadHybridDirect career pageEst. 30–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end delivery and operational leadership across GRCTS, Investment Operations, and Document Services ensuring SLA adherence, quality, productivity, and backlog management.
- Establish and maintain risk, quality, and control frameworks aligned with regulatory compliance and operational risk objectives across multiple teams.
- Drive workforce capacity planning, cross-skilling, automation initiatives, and performance management to build scalable and efficient operations.
Minimum Requirements
- 15+ years of operations experience with at least 5 years in middle management.
- Experience managing multi-location, multi-vertical operations preferably in Retirement Services, Financial Services, Banking, Asset Management, Investment Operations, Recordkeeping, or regulated operations.
- Demonstrated experience leading managers and sizable operational teams.
- Graduate or Postgraduate degree preferred; strong exposure to US stakeholders and global delivery models preferred.
Ideal Candidate Profile
- Experienced in managing complex, seasonal, high-volume operational workflows with strong focus on SLAs, quality, and risk controls.
- Skilled in workforce flexibility strategies including cross-training and capacity management across related operational verticals.
- Capable of leading transformation initiatives involving automation, process improvement, and data-driven performance management in a regulated financial services environment.