Platform Support Engineer - Vendor Platform
Sieve (company site, opens in a new tab)2+ yrsOn-siteDirect career pageEst. 8–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own production support and troubleshooting for the vendor platform to keep workflows running reliably.
- Investigate and resolve application errors, integration failures, and data discrepancies using logs, monitoring tools, and database queries.
- Implement targeted bug fixes, automate repetitive support tasks, and improve operational documentation to reduce recurring issues and maintenance burden on the core engineering team.
Minimum Requirements
- 2+ years of professional experience in software engineering, application support, or production support roles.
- Hands-on experience troubleshooting production applications and APIs.
- Working knowledge of SQL and relational databases.
- Ability to make focused, well-tested fixes to an existing codebase; familiarity with logs, monitoring tools, Git, and code review processes.
Ideal Candidate Profile
- Experienced in supporting established platforms with a focus on operational reliability and maintenance rather than feature development.
- Demonstrates good judgment in managing production systems and sensitive data, with clear communication skills for cross-time zone collaboration.
- Comfortable working with vendor or partner platforms, third-party integrations, and automating routine support tasks (preferred but not mandatory).