Product Manager I
EarnIn (company site, opens in a new tab)0.5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Support transition of Customer Care platform from Zendesk to Kustomer, focusing on feature specifications and operational friction reduction.
- Execute product care initiatives to improve agent workflows and service efficiency in a hybrid Bengaluru setup.
- Collaborate with cross-functional teams to align on data requirements, feature execution, and user acceptance testing for quality releases.
Minimum Requirements
- Minimum 6 months of Product Management experience.
- Bachelor's degree in Computer Science, Engineering, Economics, or related field.
- Ability to work from Bengaluru office at least 2 days per week (hybrid model).
- Experience with AI tools (e.g., Claude, Cursor) for work enhancement.
Ideal Candidate Profile
- Comfortable working independently as an individual contributor on well-defined product tasks with some guidance.
- Strong analytical and problem-solving skills, especially in understanding and translating legacy system complexities into clear requirements.
- Familiarity or ability to quickly learn API-driven architectures and collaborate across Product, Engineering, and Care Operations teams.