Social Media & ORM Executive
Lokal (company site, opens in a new tab)0–2 yrsBengaluruOn-siteDirect career pageEst. 3–6 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and monitor Lokal Matrimony’s official Facebook and Instagram accounts ensuring regular and timely content publishing including featured, promotional, and campaign posts.
- Handle community engagement by responding to user comments, direct messages, and queries professionally, addressing negative feedback constructively, and escalating concerns to internal teams.
- Maintain content quality, brand consistency, and social media reporting through monitoring captions, creatives, user interactions, and coordinating with marketing and content teams.
Minimum Requirements
- 0-2 years experience in social media management, community management, or Online Reputation Management; freshers with good communication skills and interest in social media management can apply.
- Proficiency with Facebook, Instagram, and Meta Business Suite is required.
- Good written communication skills in English and Hindi are mandatory.
- Basic knowledge of MS Excel or Google Sheets for reporting and tracking is needed.
Ideal Candidate Profile
- Experienced or interested in managing multiple social media accounts simultaneously with attention to detail and strong organizational skills.
- Capable of professionally handling user feedback and escalating genuine issues while maintaining consistent brand communication.
- Ability to coordinate with internal marketing and content teams to execute social media activities and campaigns smoothly.