Quality Manager
DMC Cars Maruti Suzuki ARENA6+ yrsGayaOn-siteDirect career pageEst. 3–6 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure 100% capture, distribution, and follow-up of enquiries from all sources.
- Ensure 100% response to customer queries and timely capture, response, and resolution of customer complaints.
- Implement SOPs and quality standards in showroom sales and manage customer utilities including floor management, valet, pantry, and car delivery processes.
Minimum Requirements
- Minimum 6 years of work experience with at least 1 year in a managerial/team handling role.
- Industry experience in Automobile, Hospitality, or Service Industry.
- Minimum Graduate qualification; Post-Graduate or MBA preferred.
- Work Experience Required: Minimum 6 years including managerial experience.
Ideal Candidate Profile
- Experienced in operational quality and customer service management within showroom or service environments.
- Proven ability to implement and maintain SOPs ensuring consistent sales quality.
- Skilled in managing multiple customer service touchpoints efficiently including complaint resolution and utility processes.