Operations Manager
Infosys (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own delivery performance for Accounts Payable (AP) operations including SLA, KPI, quality, ageing, financial controls and stakeholder outcomes across assigned scope.
- Lead and establish operational cadence (daily, weekly, monthly, quarterly) for performance reviews, governance, and service improvements.
- Manage staffing forecast, capacity planning, client/internal governance, escalations, compliance, talent strategy, budgeting, and process improvement initiatives including automation and AI.
Minimum Requirements
- Experience: Broad Accounts Payable (AP) Procure-to-Pay (P2P) expertise with multi-team operations and workforce management experience.
- Must have working knowledge of ERP/workflow platforms such as SAP, Oracle, or equivalent.
- Ability to work in global multicultural environments with clear written and verbal communication.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing end-to-end AP operations with focus on SLA/KPI performance, financial controls, and client governance at an executive level.
- Comfortable driving transformation initiatives involving process standardization, automation, and analytics with measurable business impact.
- Strong commercial awareness including budgeting, productivity management, risk controls, and ability to lead talent strategy and building leadership pipeline.