Sr. Project Manager 4D
Genpact (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 14–24 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational governance, service management, and continuous improvement for enterprise conversational AI platforms including KORE.ai and Microsoft Copilot.
- Coordinate chatbot releases, testing, change management, and vendor management to ensure SLA adherence and operational excellence.
- Monitor platform health, KPIs, user adoption, and partner with cloud/infrastructure teams supporting Azure and Kubernetes environments.
Minimum Requirements
- Experience in service delivery, product operations, IT operations, or digital platform management with vendor management experience.
- Familiarity with conversational AI technologies including chatbot platforms, generative AI, and enterprise integrations.
- Strong knowledge of governance, compliance, risk management, and AI service operational support.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing enterprise conversational AI platforms with hands-on vendor coordination and technical operational support.
- Comfortable with cloud-based AI environments, especially Microsoft Azure and Kubernetes (AKS) clusters.
- Skilled in stakeholder management, executive communications, and driving governance and compliance in AI and technology delivery contexts.