Representative 2 - Credit & Collections
Comcast Corporation (company site, opens in a new tab)2–5 yrsChennaiOn-siteDirect career pageEst. 3–6 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage the collections process by engaging with customers through inbound and outbound contact to resolve delinquencies and investigate root causes.
- Communicate with internal teams in real-time to resolve inquiries related to bankruptcy, billing disputes, balance and credit issues.
- Handle account adjustments such as credits for bankruptcy filings, debt amnesty, unauthorized charges, and coordinate disconnections and payment scheduling for overdue accounts.
Minimum Requirements
- High School Diploma or GED required.
- 2-5 years of relevant work experience in collections or related fields.
- Ability to work nights, weekends, variable schedules, and overtime as needed.
- Work Experience Required: 2-5 years relevant experience.
Ideal Candidate Profile
- Experienced in applying collections laws, company policies, and procedures with moderate supervision.
- Comfortable multitasking across multiple systems to resolve account and customer issues promptly.
- Skilled in communicating and negotiating with both internal stakeholders and customers to address complex collections-related issues.