Scaled Customer Success Manager
Proximus Group (company site, opens in a new tab)1–3 yrsHaryanaOn-siteDirect career pageEst. 4.5–8.5 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of mid-market customers through a scalable, 1-to-many Customer Success engagement model focused on adoption, retention, and growth.
- Use customer data, predictive signals, and standardized success plays to proactively drive customer adoption, mitigate risk, and identify upsell/cross-sell opportunities.
- Collaborate with Sales, Support, Product, and internal teams to remove obstacles, ensure renewal readiness, and maintain accurate customer and opportunity records.
Minimum Requirements
- 1-3 years experience in Customer Success, Account Management, Inside Sales, or relevant customer-facing roles in SaaS, CPaaS, tech, or commercial environments.
- Experience managing multiple customers/accounts and prioritizing across competing needs.
- Comfortable working with Salesforce, Customer Success platforms, and digital engagement tools, or ability to quickly learn them.
- Work Experience Required: 1-3 years customer-facing role experience.
Ideal Candidate Profile
- Experience or interest in SaaS, CPaaS, or technology sectors with understanding of customer success at scale.
- Demonstrated ability to use data and customer signals to prioritize work and mitigate retention risks.
- Comfortable with cross-functional collaboration to address customer challenges and influence product and growth strategies.