Core Manager- GEMS
Baker Tilly (Baker Tilly US, LLP) (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 10–16 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and coach ABS and Sr. ABPs within the GEMS team to meet performance, quality, and service standards.
- Oversee day-to-day GEMS service delivery, including FIFO queue management, workload prioritization, and process compliance.
- Identify and implement process improvements; serve as escalation point and maintain relationships with GEMS leaders and stakeholders.
Minimum Requirements
- Bachelor's degree preferred.
- Minimum 6 years of related work experience.
- Experience managing queue-based, FIFO service delivery models at scale.
- Proven ability to lead supervisors and coach team leaders.
Ideal Candidate Profile
- Experienced in operationalizing administrative service strategies into practical execution.
- Skilled in service catalog and SOP governance with focus on consistency and compliance.
- Analytical and decisive in managing workloads, staffing, and escalations with senior leadership communication.