Staff Cloud Services Engineer
Pearson (company site, opens in a new tab)Bengaluru, ChennaiHybridDirect career pageEst. 22–36 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end engineering, operation, and continuous improvement of a global enterprise email platform including Exchange Online, Microsoft Defender for Office 365, Cisco secure email gateways, and SMTP relay services.
- Manage email security configurations, authentication protocols (SPF, DKIM, DMARC), incident response for phishing and email threats, and compliance controls via Microsoft Purview.
- Lead complex incident resolution, mail flow health monitoring, automation of email operations, and provide technical mentorship and documentation for service teams.
Minimum Requirements
- Hands-on professional experience engineering and supporting Exchange Online and email security technologies in large enterprise environments.
- Strong expertise in Microsoft 365 email security stack, including Defender for Office 365, secure email gateways, SMTP protocol, and authentication standards (SPF, DKIM, DMARC).
- Proficiency with PowerShell scripting (Exchange Online module, Microsoft Graph) and experience with ITSM tools like ServiceNow or Jira for incident and change management.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced messaging engineer with deep understanding of SMTP, DNS, Exchange Online mail flow, and Microsoft 365 email security controls.
- Able to diagnose complex email delivery and security issues quickly, balancing protection with deliverability and collaborating globally across security, identity, network, and application teams.
- Capable of independent decision-making during live incidents with clear communication skills and a methodical, calm troubleshooting approach.