Representative 4 - Credit & Collections
Comcast Corporation (company site, opens in a new tab)7–10 yrsChennaiOn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve complex and escalated collections issues using advanced knowledge of company policies and collections laws.
- Communicate with internal customers in real-time to provide guidance on collections-related matters, including bankruptcy, billing disputes, and credit inquiries.
- Provide operational support by mentoring representatives, identifying process improvements, and supporting new initiative implementations.
Minimum Requirements
- 7-10 years of relevant work experience in credit and collections or related domain.
- High School Diploma or GED required.
- Ability to work nights, weekends, variable schedules, and overtime as necessary.
- Must operate independently with minimal supervision and handle complex customer cases.
Ideal Candidate Profile
- Experienced specialist in credit and collections with deep knowledge of regulatory and billing issues.
- Skilled in handling escalations, coaching peers, and supporting operational continuity.
- Comfortable navigating multiple systems and communicating effectively with internal stakeholders to resolve complex issues.