10+ yrsChennaiOn-siteDirect career pageEst. 20–32 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and maintain business operations governance including KPI tracking, scorecards, and action management to support leadership decision-making.
- Translate leadership priorities into operational plans and provide data-driven insights for strategy execution, including capacity and capability planning.
- Leverage AI and automation tools to improve reporting quality, forecast workforce readiness, and coordinate training and capability development programs.
Minimum Requirements
- Minimum 10 years of relevant experience in business operations, workforce or capacity planning, business analysis, or related functions.
- Graduate degree preferably in Business Administration, Operations Management, Commerce, Finance, HR, Data Analytics, or related fields.
- Strong proficiency in Microsoft Excel and Power BI with experience using AI and automation tools for analysis and workflow improvement.
- Work Experience Required: Minimum 10+ years of relevant experience. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in hands-on business operations including capacity, capability, and training coordination aligned with business strategy.
- Proficient in translating complex data into actionable insights for cross-functional stakeholders in a matrixed and distributed environment.
- Comfortable using AI-enabled tools and automation for operational efficiency; technical domain knowledge in IT services delivery is advantageous but not mandatory.