Customer Success Executive / Technical Account Executive (SaaS)
Yors HR Services Pvt. Ltd. (company site, opens in a new tab)0.5–2 yrsRemoteDirect career pageEst. 3.5–6 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own customer onboarding and ensure successful SaaS platform implementation and usage.
- Serve as the primary contact for customer queries, technical issue resolution, and support coordination.
- Monitor customer usage metrics to drive product adoption, satisfaction, and retention.
Minimum Requirements
- Experience: 6 months to 2 years in relevant role.
- Bachelor’s degree in Engineering, Computer Science, or related field required.
- Strong understanding of SaaS platforms and cloud-based applications, with technical troubleshooting skills.
- Location: Gurgaon with Work From Home option available.
Ideal Candidate Profile
- Experience working in SaaS or supply chain technology environments focused on customer success or technical account management.
- Capable of engaging with both technical and non-technical stakeholders to coordinate issue resolution.
- Skilled in analyzing customer usage data to influence adoption and retention strategies.