Area Operations Manager - CHB Metro
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance across multiple non-metro Service Centres, BDOs, partner-supported locations, and customer-facing counters within a defined cluster.
- Ensure service quality, productivity, manpower deployment, cost control, infrastructure readiness, partner performance, safety, and compliance for assigned locations.
- Translate Branch operational priorities into effective execution plans and act as the operational escalation point for issues within the Area.
Minimum Requirements
- Bachelor's degree in operations, Supply Chain, Logistics, Business Administration or related discipline; MBA/PG desirable.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location Operations.
- Experience managing multiple Service Centres/BDOs/non-metro Operations locations preferred with strong exposure to First Mile and Last Mile Operations.
- Work Experience Required: 6–9 years in relevant fields. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing geographically dispersed teams and multiple non-metro operational locations with direct and outsourced workforce.
- Strong operational leadership with ability to drive service quality, productivity, cost efficiency, and continuous improvement initiatives.
- Skilled in translating branch priorities into execution and handling complex stakeholder coordination across operational, partner, and network teams.