Area Operations Manager - NBM
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted 13h ago
Reach people at DHL
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at DHL you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance of multiple non-metro Service Centres, BDOs, partner locations in an Area/Cluster.
- Ensure service quality, timely pickup/delivery, manpower deployment, cost control, and infrastructure readiness across locations.
- Lead operation connectivity, customer experience, compliance, safety, and continuous improvement initiatives within assigned locations.
Minimum Requirements
- 6–9 years relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Bachelor’s degree in Operations, Supply Chain, Logistics, Business Administration or related discipline; MBA/PG desirable.
- Experience managing multiple Service Centres/BDOs and outsourced workforce mandatory.
- Work Experience Required: 6–9 years relevant as specified in JD.
Ideal Candidate Profile
- Experienced in managing geographically dispersed non-metro/cluster operations with responsibility for service centres, partners, and workforce.
- Strong operational leadership with focus on data-driven decision making, cost efficiency, and continuous improvement.
- Deep understanding of first & last mile logistics operations, partner/franchise models, manpower productivity, and customer service standards.