Area Operations Manager - JOG Outer
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage operational performance of multiple non-metro locations, including Service Centres, BDOs, partner locations ensuring service delivery, workforce productivity, and customer experience.
- Translate branch priorities into effective local execution for timely pickup, processing, dispatch, and delivery of shipments across the area.
- Control operational metrics such as service quality, manpower deployment, costs, safety, and compliance across assigned locations.
Minimum Requirements
- Bachelor’s degree in operations, Supply Chain, Logistics, Business Administration, or related discipline; MBA/PG desirable.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Experience managing multiple Service Centres or non-metro operations locations, with knowledge of first mile and last mile operations.
- Travel requirement 75% to non-metro clusters; Experience required in workforce management and operational cost control.
Ideal Candidate Profile
- Experienced in managing dispersed, multi-location logistics operations with accountability for end-to-end service and cost metrics.
- Strong operational leadership capable of driving execution discipline, continuous improvement, and data-driven decision-making in non-metro environments.
- Background in express or eCommerce logistics operations with expertise in partner/vendor management, route productivity, and service quality control.