Area Operations Manager - CHB Outer
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 9–16 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance for a cluster of non-metro locations including Service Centres, BDOs, partner-supported sites, ensuring service quality, productivity, cost control and compliance.
- Translate Branch priorities into local execution plans, oversee pickup, processing, dispatch, delivery, and maintain operational readiness during peak periods and business growth.
- Lead and develop multiple local operations teams, monitor performance metrics (service SLAs, productivity, costs), ensure customer satisfaction, safety, and continuous improvement initiatives across assigned Area.
Minimum Requirements
- Bachelor’s degree in operations, Supply Chain, Logistics, Business Administration or related discipline; MBA/PG desirable.
- 6–9 years relevant experience in express logistics, courier, ecommerce logistics, 3PL, distribution or multi-location Operations, including managing multiple Service Centres/BDOs/non-metro locations.
- Strong exposure to First Mile and Last Mile Operations, handling direct and outsourced workforce, partner/franchise/RSP operating models.
- Travel requirement: 75% frequent travel across non-metro and remote locations.
Ideal Candidate Profile
- Experienced in multi-location cluster operations management within express logistics or related industries, adept at balancing service quality, cost efficiency, and operational compliance.
- Demonstrated ability to lead geographically dispersed teams, drive root-cause analysis and continuous improvement, and manage partner/outsourced workforce performance.
- Focused on data-driven decision-making, operational discipline, and stakeholder coordination with Branch, regional and functional teams to achieve service KPIs and customer satisfaction.