Area Operations Manager - JOG Metro
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance for a cluster of non-metro locations, including Service Centres, BDOs, RSP/partner-supported locations, ensuring timely shipment pickup, processing, dispatch, and delivery.
- Drive service quality, manpower deployment, cost control, infrastructure readiness, partner performance, and compliance across assigned locations.
- Lead location operations teams, drive operational reviews, manage exceptions, and ensure continuous improvement and digital adoption for consistent service standards and productivity.
Minimum Requirements
- Bachelor's degree in Operations, Supply Chain, Logistics, Business Administration or related field; MBA/PG desirable.
- 6-9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Experience managing multiple Service Centres/BDOs/non-metro operations locations, including direct and outsourced workforce management.
- Travel requirement: 75% travel to Area/Cluster of non-metro locations.
Ideal Candidate Profile
- Experienced in managing geographically dispersed, multi-location logistics operations with focus on first and last mile service delivery.
- Strong domain knowledge in express logistics or eCommerce logistics with operational ownership over service quality, cost management, and workforce planning.
- Capability to lead teams across partner and outsourced models, handling operational governance, compliance, and continuous improvement initiatives.