Area Operations Manager - CCG North
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage operational performance and service delivery across a cluster of non-metro Service Centres, BDOs, partner-supported locations, ensuring workforce productivity and local operating cost control.
- Translate branch priorities into local execution plans, monitoring key operational KPIs such as pickup/delivery SLA, service quality, manpower, and infrastructure readiness.
- Lead cross-location coordination including shipment flow, partner performance, compliance, safety, and continuous improvement initiatives within assigned locations.
Minimum Requirements
- Bachelor’s degree in Operations, Supply Chain, Logistics, Business Administration, or related discipline; MBA/PG desirable.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations management.
- Experience managing multiple Service Centres / BDOs / non-metro operations locations with exposure to first mile and last mile operations.
- Location: Non-metro clusters within the branch geography; Travel required up to 75%.
Ideal Candidate Profile
- Experienced in managing geographically dispersed multi-location teams and partner/franchise/RSP operating models in express logistics or related sectors.
- Strong operational focus with proven ability to drive service quality, productivity, cost efficiency, and customer experience in a non-metro/remote environment.
- Data-driven decision maker capable of root cause analysis, digital adoption, and continuous improvement in operational governance and workforce planning.