Area Operations Manager - ADR
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance of multiple non-metro locations including Service Centres, BDOs, partner-supported locations ensuring timely shipment processing, pickup, dispatch and delivery.
- Accountable for service quality, workforce productivity, operating cost, infrastructure readiness, partner performance, safety and compliance across assigned cluster.
- Lead operational execution, drive corrective actions for underperforming locations and coordinate with regional and branch teams for continuous improvement and service consistency.
Minimum Requirements
- Bachelor’s degree in operations, supply chain, logistics, business administration or related fields; MBA/PG desirable.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution or multi-location operations.
- Experience managing multiple Service Centres, BDOs and non-metro operations locations with exposure to first mile and last mile operations, including direct and outsourced workforce management.
- Location: Area/Cluster of Non-Metro Locations; Travel requirement: up to 75%; Work Experience Required: 6–9 years.
Ideal Candidate Profile
- Proven track record in managing geographically dispersed multi-location teams delivering logistics operations including partner/franchise models.
- Strong operational leadership with experience driving productivity, cost controls, service quality, and compliance in express logistics or eCommerce logistics domain.
- Data-driven decision maker with experience in root-cause analysis, continuous improvement, and standardizing operational practices across diverse locations.