Area Operations Manager - CCG South
DHL (company site, opens in a new tab)6–9 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance for a cluster of non-metro locations including multiple Service Centres, BDOs, partner sites, and customer counters.
- Ensure service quality, workforce productivity, cost management, infrastructure readiness, and compliance across assigned locations.
- Act as the operational link between Branch Operations Head and location teams, driving execution of branch priorities and managing shipment flow and customer experience.
Minimum Requirements
- Bachelor’s degree in Operations, Supply Chain, Logistics, Business Administration or related discipline; MBA/PG desirable.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution, or multi-location operations.
- Experience managing multiple Service Centres/BDOs/non-metro operations preferred, with strong exposure to First Mile and Last Mile Operations.
- Location requirement: Non-metro area/cluster; Travel: 75%
Ideal Candidate Profile
- Experienced in leading multi-location, non-metro operational clusters with accountability for service quality and productivity.
- Demonstrated ability to manage direct and outsourced workforce and partner/franchise operating models.
- Data-driven and cost-aware leader with skills in operational governance, continuous improvement, and cross-functional stakeholder management.