Manager - Revenue Assurance
Comcast Corporation (company site, opens in a new tab)5–7 yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 13h ago
Reach people at Comcast Corporation
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Comcast Corporation you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team responsible for resolving customer account, order, billing, and revenue-related issues, ensuring accuracy and timeliness.
- Oversee ticket queues, operational reporting, quality, productivity, and manage escalations to mitigate risks and ensure compliance with company policies and controls.
- Drive process improvements to enhance resolution speed, data quality, operational efficiency, and customer experience while maintaining governance and audit standards.
Minimum Requirements
- Bachelor's Degree preferred, but combinations of coursework and experience may be considered.
- 5-7 years relevant work experience in revenue assurance, billing operations, or related fields.
- Experience leading people and managing operational teams with accountability for performance and coaching.
- Ability to work nights, weekends, variable schedules, and overtime as necessary.
Ideal Candidate Profile
- Experienced in operational management with strong prioritization and workload allocation skills in high-volume, complex environments.
- Strong analytical and problem-solving abilities to interpret data trends, assess root causes, and make informed decisions.
- Familiarity with customer billing systems (CSG, Amdocs) and revenue-related processes including billing cycles, adjustments, and charge discrepancies.