Senior Manager - Service Delivery
GSK (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 14–26 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end service delivery for key finance processes across India operations, ensuring quality, timeliness, compliance, and control adherence.
- Manage relationships with shared services, vendors, and internal teams to resolve issues and improve service outcomes.
- Monitor service performance with metrics, drive continuous improvement, automation initiatives, and lead a team of service delivery professionals.
Minimum Requirements
- Degree in Finance, Accounting, Business, IT or related field, or equivalent professional experience.
- Minimum 7 years’ experience in service delivery, finance operations, shared services or process management.
- Experience managing vendors, shared service partners, or outsourced providers.
- Practical experience with ERP systems (e.g. SAP), solid knowledge of month-end close, reconciliations, financial reporting, and control frameworks.
Ideal Candidate Profile
- Experienced in multinational or matrix organisations with regional stakeholder engagement.
- Capability to lead finance transformation initiatives, ERP implementations, or large-scale change programs.
- Proven ability to coach and develop teams, implement process automation or reporting tools (e.g. Power BI, RPA), and ensure audit readiness.