Senior Manager, Quality
Airbnb, Inc. (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 59–85 LPA
Posted 2h ago
Reach people at Airbnb, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Airbnb, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own and execute the end-to-end quality program at Airbnb Capability Center (ACC) across multiple business functions including Community Support, AirCover, Payments, Compliance, and Supply.
- Lead a large team (~71 employees, 7 direct reports) and manage quality accountability for internal ACC teams and external vendor sites, including migration to AI-enabled AutoQA and quality management system transformation.
- Represent ACC quality in global forums, drive continuous quality improvement, implement AI calibration, and ensure alignment with global quality frameworks while managing stakeholder reporting and insights.
Minimum Requirements
- Experience leading quality programs in customer/community support, operations, trust & safety or regulated high-stakes environments with multi-function portfolios.
- Deep expertise in quality frameworks such as COPC, AQS, Six Sigma, Lean; hands-on QA tooling and AI/ML-assisted QA deployment experience required.
- Bachelor's degree required; preferred Master's or equivalent in relevant fields; work experience required: Not explicitly mentioned in the JD.
- Experience managing large, globally distributed quality teams and vendor/partner governance in a 24/7 environment; location requirement: India (ACC).
Ideal Candidate Profile
- Senior leader with strong executive presence able to influence cross-functional stakeholders and present unified quality narratives in leadership forums.
- Strategic operator experienced in scaling or transforming complex, AI-integrated quality programs within global capability centers or BPO/vendor governance models.
- Experienced in driving adoption of AI-enabled AutoQA, continuous calibration, and quality transformation with a focus on legal and ethical guardrails.