Fraud Investigation Analyst
Vonage (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 10–16 LPA
Posted 2h ago
Reach people at Vonage
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Vonage you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Detect, investigate, and prioritize fraud incidents across Vonage's telecommunications and application platforms by analyzing customer accounts, traffic patterns, and emerging fraud trends.
- Conduct detailed forensic investigations of suspicious accounts, transactions, and policy violations, providing clear evidence-based documentation and managing incident response including escalation and communication.
- Perform root cause analysis of fraud incidents to identify gaps and recommend improvements in fraud prevention, detection, and mitigation strategies.
Minimum Requirements
- 3-5+ years of experience in fraud investigation, Trust & Safety, or abuse operations; experience ideally in telecommunications, CPaaS, SaaS, or fintech.
- Degree-level education or equivalent professional experience related to fraud, risk, or data fields.
- Proficiency with fraud prevention methodologies including AML, KYC, transaction monitoring, and experience with analytics tools such as SQL, Excel, and familiarity with AI/ML detection tools.
- Ability to work standard Monday to Friday hours with flexibility for global team collaboration; no explicit mention of notice period.
Ideal Candidate Profile
- Experienced in handling complex datasets to deliver actionable fraud prevention measures within dynamic, global, distributed teams.
- Skilled at stakeholder management and influencing cross-functional teams, capable of presenting technical findings effectively to both technical and business audiences.
- Strong attention to detail with ability to multitask and prioritise in a fast-paced environment focused on telecommunications or related sectors.