Manager, Customer Success Management
Amadeus (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Customer Success team handling airport and border authority customers across India, focusing on Mumbai and Navi Mumbai airports.
- Develop and execute Customer Success Plans emphasizing product adoption, usage, value realization, customer satisfaction, and contract renewals.
- Identify upsell, cross-sell, and account expansion opportunities while collaborating with Sales and Account Management teams.
Minimum Requirements
- Experience managing and coaching a Customer Success team, preferably in a technology or solutions-driven environment.
- Strong customer relationship and strategic account management skills with understanding of product adoption, retention, renewals, upsell, and growth.
- Ability to influence senior stakeholders and work collaboratively across cross-functional teams.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex customer situations autonomously with a commercial and customer-focused mindset.
- Background in Customer Success within technology environments, preferably with exposure to airports, aviation, or related sectors.
- Strategically skilled in aligning Customer Success initiatives with Sales, Account Management, Product, and Delivery stakeholders for maximal customer value.