Phone Numbers Operations Specialist 2
Twilio (company site, opens in a new tab)4–6 yrsRemoteDirect career pageEst. 10–18 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage Twilio’s global phone number operations including customer phone number porting, short codes, and Sender ID procurement.
- Provide email-based support to customers addressing product/service issues ranging from basic to advanced levels.
- Handle incoming carrier partner notifications and resolve complex issues swiftly while maintaining transparency and respect.
Minimum Requirements
- 4-6 years experience in customer-facing operations roles, preferably in eCommerce or Telecommunications.
- Basic technical skills including SQL knowledge and understanding of APIs and data analytics.
- Willingness to work flexibly in rotational schedules and occasional travel to team or customer meetings.
- Location requirement: Remote position based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Ideal Candidate Profile
- Experienced in handling global customer operations in telecommunications or related sectors with strategic problem-solving capabilities.
- Comfortable navigating ambiguous situations with strong organizational and time management skills under pressure.
- Capable of collaborating effectively with communication partners and industry players to resolve issues and build trust.