Onboarding Operations Specialist 1
Twilio (company site, opens in a new tab)1–3 yrsRemoteDirect career pageEst. 6–12 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Support customer inquiries related to global phone number operations, including porting numbers and procuring Sender IDs.
- Troubleshoot and resolve basic-to-intermediate product or service issues and manage customer interaction logging and categorization.
- Triage complex issues to Level 2 and support carrier partner notifications to ensure smooth operations.
Minimum Requirements
- 1 to 3 years of relevant experience in operations or customer support.
- Strong written communication skills, especially advanced email handling and managing international escalations.
- Must be able to work remotely from India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
- Work Experience Required: 1 - 3 years (depending on candidature).
Ideal Candidate Profile
- Experience handling technical customer support with frequent interactions involving root cause analysis and SLA management.
- Skilled in advanced email communication and international stakeholder coordination.
- Capable of learning complex systems quickly and working both independently and cross-functionally.