Identity & Number Operations (KYC Operations Lead)
Vonage (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 14–20 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead day-to-day operations of the KYC Ops team ensuring workload management, quality standards, and timely case resolution.
- Act as primary escalation point for complex/high-risk KYC/KYB profile checks and oversee handling of automated and manual checks.
- Drive process improvements, mentor junior analysts, and manage operational reporting and cross-functional collaboration.
Minimum Requirements
- 6+ years experience in KYC, KYB, AML, fraud operations, or compliance operations with seniority progression.
- Expertise in reviewing identity and business documentation, handling complex/high-risk cases.
- Experience leading or mentoring teams with responsibility for quality and standards.
- Thorough understanding of compliance frameworks including Enhanced Due Diligence (EDD) and fraud risk assessment.
Ideal Candidate Profile
- Experienced in managing operational workflows and quality standards in compliance or fraud prevention environments.
- Strong data-driven approach to identify trends and improve processes within evolving operational systems.
- Proven track record collaborating cross-functionally with compliance, trust & safety, or customer support teams.