Services Consultant
Zendesk (company site, opens in a new tab)6–12 yrsPuneOn-siteDirect career pageEst. 18–32 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Configure and optimize Zendesk solutions for a global portfolio of managed services customers, including high-stakes configuration updates in production environments.
- Analyze current customer configurations to recommend improvements and consult on best practices and standard methodology strategies.
- Manage a backlog of tasks, collaborate globally with other consultants, and drive initiatives/projects to deliver ongoing value in customer subscription services.
Minimum Requirements
- 6-12 years of professional consulting or customer success experience, preferably customer-facing.
- Experience with Zendesk or customer experience industry is a plus.
- Physical work location must be Karnataka or Maharashtra, India with hybrid attendance in local office part of the week.
- Technical skills required include SQL/Python scripting; experience with analytical tools like Excel, Tableau, or Power BI is advantageous.
Ideal Candidate Profile
- Experienced in managing complex, high-impact production environment changes independently with strong attention to detail.
- Skilled in troubleshooting and proposing multiple solutions for complex problems, with experience in technology consultancy or technology companies.
- Capable of managing multiple projects simultaneously, working proactively, and collaborating with global teams across regions (USA/LATAM, EMEA, APAC).