Managed Shared Services Consultant
Zendesk (company site, opens in a new tab)3–6 yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Configure and optimize Zendesk solutions for a global portfolio of customers, including design, testing, and production rollout of configuration updates.
- Consult with customers on configuration best practices and conduct detailed account reviews to identify improvement opportunities.
- Manage a prioritized backlog of tasks within customer portfolios and collaborate with global Managed Services Consultants to ensure ongoing customer value realization.
Minimum Requirements
- 3-6 years of professional consulting or customer success experience, ideally customer-facing.
- Technical skills including experience with SQL/Python scripting and analytical tools like Excel, Tableau, or Power BI (advantageous).
- Must be physically located and plan to work from Karnataka or Maharashtra, India; hybrid work model with some office attendance required.
- Work Experience Required: 3-6 years in consulting/customer success roles.
Ideal Candidate Profile
- Experience with Zendesk products or in the customer experience industry preferred.
- Strong problem-solving skills with ability to implement high-impact production changes confidently.
- Ability to work independently while managing multiple initiatives and collaborating globally.