BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and handle day-to-day Order to Cash (O2C) operations including customer communications and exception management.
- Develop and conduct on-the-job training, mentoring, and coaching for team members on standard processes.
- Drive process improvement initiatives, validate operations consistency with business partners, and facilitate communication across operational groups.
Minimum Requirements
- Previous experience in Order to Cash or customer support roles required.
- Proficiency in MS Office; familiarity with ERP systems like SAP or Oracle is advantageous.
- Strong communication and interpersonal skills critical for customer and cross-functional collaboration.
- Work Experience Required: Previous experience in Order to Cash / customer support roles explicitly mentioned.
Ideal Candidate Profile
- Domain expert comfortable leading process training and mentoring in O2C context.
- Ability to manage complex customer issues and coordinate multi-functional teams to expedite and de-escalate service issues.
- Analytical mindset with capacity to identify process gaps and lead improvements and automation efforts.