Branch Operations Manager| Kochi
CSB Bank Limited (company site, opens in a new tab)3–9 yrsKochiOn-siteDirect career pageEst. 5–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operational controls including cash, vault, ATM, locker, EOD, and reconciliation.
- Ensure branch compliance with audit and regulatory standards including accurate account opening, KYC, and documentation quality.
- Track service metrics like TAT, FTR, and complaints to implement root cause analysis-based improvements and prepare for audits/inspections.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; banking certifications preferred.
- Preferred certifications: JAIIB or CAIIB.
- Work Experience Required: 3 to 9 years in branch operations.
Ideal Candidate Profile
- Experienced in operational control management and regulatory compliance within banking branch environments.
- Proficient in service quality evaluation and implementation of operational improvements using data-driven approaches.
- Capable of cross-selling banking products and conducting frontline staff training on updated processes and compliance.