IT Operations Executive
Startech Networks Inc. (company site, opens in a new tab)5–8 yrsRemoteDirect career pageEst. 8–16 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage daily IT operations for users in India and the US, ensuring SLA adherence for incidents, service requests, and changes.
- Administer and support cloud, on-premises, and hybrid IT infrastructure including Microsoft 365, servers, backups, patching, and endpoint security.
- Coordinate IT engineers, service desk staff, and vendors while maintaining IT documentation and supporting ITIL processes (incident, problem, change management).
Minimum Requirements
- Bachelor’s degree in IT, Computer Science, or related field.
- 5–8+ years of experience in IT operations or infrastructure roles, including supporting US-based users from India.
- Technical skills in Windows administration, Microsoft 365, Active Directory, Azure AD/Entra ID, Azure/AWS cloud platforms, networking fundamentals (VPN, firewalls, DNS, DHCP), and endpoint security tools (EDR, MDM, patching).
- India-based role requiring night shift with scheduled US time-zone overlap and on-call support during critical incidents.
Ideal Candidate Profile
- Experienced IT operations leader skilled in cross-continental support, particularly India-US operational environments.
- Strong hands-on troubleshooting and IT infrastructure management with ability to enforce security controls and manage incident escalations.
- Proven ability to drive operational excellence with metrics focus on SLA compliance, system stability, security readiness, and user satisfaction.